General Return Condition
- In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:
- Was delivered in a physically damaged condition
- Has missing part order
- Is different from what was ordered
- Should be informed within 6hrs post-delivery to Dunkel Braun team
- Categories marked as “non-returnable” cannot be returned, view the list above.
- All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you and shouldn’t be opened or used.
- Replacement is available based on seller’s decision, if the seller don’t have the stock or replacement is not possible, then customer’s would be refunded.
Return Acceptance Condition
- Wrong Order
- Wrong Product
- Product doesn’t matches with the information shown on website
- Damaged Shipment / Return in Case of Tampered Packaging – Customer should take pictures and share it with us within the above given time frame.
Return Process
- Should be informed within 6hrs post-delivery to Drunken Braun team
- On receiving the request the seller would review, speak to customer (if required ) and accept or reject based on case of request
- On Return Approval – Return process would start and pickup request would be generated.
- On receiving the product at seller’s warehouse the seller would again verify the product and approve/reject.
Return Rejection
- If product original packaging have been opened
- If the product have been opened
- If product is used
- If the product is damaged due to poor handling by customer
- If the product have been replaced with some other product while returning
Refund
- After the return is accepted the refund is processed within 5 to 10 working days.
- Refunds above Rs 15,000 can take upto 10 to 15 days to process it.
- Refund would be made directly to customer’s Bank Account or original payment method