In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:
Was delivered in a physically damaged condition
Has missing part order
Is different from what was ordered
Should be informed within 6hrs post-delivery to Dunkel Braun team
Categories marked as “non-returnable” cannot be returned, view the list above.
All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you and shouldn’t be opened or used.
Replacement is available based on seller’s decision, if the seller don’t have the stock or replacement is not possible, then customer’s would be refunded.
Return Acceptance Condition
Product doesn’t matches with the information shown on website
Damaged Shipment / Return in Case of Tampered Packaging – Customer should take pictures and share it with us within the above given time frame.
Should be informed within 6hrs post-delivery to Drunken Braun team
On receiving the request the seller would review, speak to customer (if required ) and accept or reject based on case of request
On Return Approval – Return process would start and pickup request would be generated.
On receiving the product at seller’s warehouse the seller would again verify the product and approve/reject.
If product original packaging have been opened
If the product have been opened
If product is used
If the product is damaged due to poor handling by customer
If the product have been replaced with some other product while returning
After the return is accepted the refund is processed within 5 to 10 working days.
Refunds above Rs 15,000 can take upto 10 to 15 days to process it.
Refund would be made directly to customer’s Bank Account or original payment method